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FAQ

Frequently Asked Questions

How do I place an order?
Simply browse our collections, select the item(s) you love, and click “Add to Cart.” When you’re ready, go to your cart and proceed to checkout to complete your order.
We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, Klarna, and other secure payment methods depending on your region.
You can cancel or modify your order through your account under My Pages until it has been packed. If your order is already being processed, you can return it once received.
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on your location and the size of the order.
Delivery times typically range from 3 to 10 business days depending on the destination and item availability. You will receive tracking information once your order has shipped.
Once your order ships, you’ll receive a tracking link via email. You can also track your order from your account under My Orders.
You can return items within 60 days of receiving your order, provided they are in original condition and packaging. Please see our Returns page for detailed instructions.
We do not offer direct exchanges. If you wish to change an item, please return it for a refund and place a new order.
Return shipping costs depend on your location and the size of the item. Within the EU, we provide return labels for a fee (deducted from your refund). Outside the EU, return shipping must be arranged and paid by the customer.

You can reach us via email at info@thescandicstore.com or use our contact form on the website. We aim to respond within 24–48 hours (Mon–Fri).

Please register a claim through our return portal and include photos of the damaged product and packaging. We’ll resolve your case as quickly as possible.

Join Our Newsletter & Enjoy 5% Off Your First Order

After signing up for our newsletter, you’ll receive an email with a 5% discount code for your first order. Please note: the discount code cannot be combined with other promotional offers.

Nordic-inspired decor that blends elegance, simplicity, and function to create beautifully timeless spaces.

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Address

Norrlandsgatan 12 111 43 Stockholm, Sweden

Mail address

info@thescandicstore.com

Opening Time

Mon – Sat : 9am – 6pm
Sunday (Closed)

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